What is your return policy?
For products that are purchased at www.rendallco.com: We accept returns on orders shipped within 30 days of purchase. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. We cannot accept returns on masks which are all final sale. The customer will be responsible for return shipping.
To start your authorized return, please email firstname.lastname@example.org and place your order # in the subject line. In the body of the email please list the items and reason for return.
*Please note: We highly recommend using a shipping service that will provide a tracking number for your return. Rendall Co is not responsible for lost or misrouted returns.
What is your exchange policy?
We want you to love your Rendall Co product as much as we love making it! If for any reason, you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the US within 30 days of purchase. Items must be unworn, unwashed, undamaged, and still have tags attached.
To start your exchange, a new order would need to be placed on the website for your desired item(s) after the new order is placed, follow the process for returns outlined above in the return policy.
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact email@example.com place your order number in the subject line, and attach a photo of the damage/wrong item you received.
Can you refund to a different credit/debit card?
Unfortunately, we are not able to refund to a different credit/debit card. If you are requesting to return your order, the refund will be processed back to the original form of payment used to make the purchase.
Our customer service team is available M-F from 12-6pm PST.
Email us at firstname.lastname@example.org
We stand firm in our belief that ethical sourcing and responsible manufacturing practices are not just ideals but the very cornerstones of our business values. We are deeply committed to transparency and responsibility throughout our supply chain.
Here's an in-depth look at our supplier relationships and the ethical practices that guide our every decision.
We cherish the relationships we have with all our suppliers, viewing them as integral partners in our mission to deliver exceptional, high-quality products. Regular visits to their facilities are a testament to our commitment to these partnerships. These visits serve a dual purpose: they strengthen our connections, allowing us to better comprehend their capabilities, and they ensure our shared values remain aligned. These occasions also provide an open forum for addressing concerns, fostering transparent communication, and working collaboratively towards mutual success.
Ensuring fair wages and maintaining safe working conditions is non-negotiable in our business. The well-being of the individuals who contribute to our products is paramount. We collaborate closely with our suppliers to guarantee that living wages are paid to all workers, and we rigorously enforce stringent safety protocols across all production facilities. Our commitment to ethical practices spans the entire manufacturing process, promoting human dignity and job security for all.
Reducing Our Carbon Footprint
We are deeply aware of the environmental impact of our operations, and we take deliberate steps to minimize it.
Whenever possible, we give priority to local fabric and trims suppliers. This deliberate choice minimizes transportation distances, consequently reducing the greenhouse gas emissions associated with long-distance shipping. It also bolsters local economies and diminishes our overall environmental footprint.
We maintain a steadfast commitment to exploring and implementing sustainable practices within our production processes. This encompasses waste reduction, the use of eco-friendly materials, and the exploration of innovative methods to further decrease our environmental footprint.
We actively engage with the communities in which we operate. These efforts encompass supporting local initiatives, contributing to social and economic development, and nurturing positive relationships. We firmly believe in giving back and creating a positive impact on the communities that sustain our business.
Our unwavering dedication to ethical sourcing, fair wages, safety, and environmental responsibility is a testament to our pledge to conduct business in a manner that benefits not only our customers but also the world we collectively inhabit.