Refund policy

Returns

For products that are purchased at www.rendallco.com: We accept returns on orders shipped within 30 days of purchase. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. We cannot accept returns on masks which are all final sale. The customer will be responsible for return shipping.

To start your authorized return, please email hello@rendallco.com  and place your order # in the subject line. In the body of the email please list the items and reason for return.  

*Please note: We highly recommend using a shipping service that will provide a tracking number for your return.  Rendall Co  is not responsible for lost or misrouted returns. 

 

Exchanges

We want you to love your Rendall Co product as much as we love making it! If for any reason, you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the US within 30 days of purchase. Items must be unworn, unwashed, undamaged, and still have tags attached.

To start your exchange, a new order would need to be placed on the website for your desired item(s) after the new order is placed, follow the process for returns outlined above in the return policy.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

 If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rendallco.com.

 

Damaged, defective, or incorrect Items

If you have received a damaged, defective, or incorrect item, contact hello@rendallco.com  place your order number in the subject line, and attach a photo of the damage/wrong item you received.

Shipping

 To return your product, you should mail your product to: 2611 Berkeley Ave, Los Angeles CA 90026, USA 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact Us

Our customer service team is available M-F from 12-6pm PST.

Email us at hello@rendallco.com