What is your return/exchange policy?
Unfortunately, to ensure the safety of all our customers, we cannot accept returns or exchanges of masks. All masks are final sale.
What is your return policy?
For products that are purchased at www.rendallco.com: We accept returns on orders shipped within 30 days of purchase. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. We cannot accept returns on masks which are all final sale. The customer will be responsible for return shipping.
To start your authorized return, please email firstname.lastname@example.org and place your order # in the subject line. In the body of the email please list the items and reason for return.
*Please note: We highly recommend using a shipping service that will provide a tracking number for your return. Rendall Co is not responsible for lost or misrouted returns.
What is your exchange policy?
We want you to love your Rendall Co product as much as we love making it! If for any reason, you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the US within 30 days of purchase. Items must be unworn, unwashed, undamaged, and still have tags attached.
To start your exchange, a new order would need to be placed on the website for your desired item(s) after the new order is placed, follow the process for returns outlined above in the return policy.
What if my item is damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item, contact email@example.com place your order number in the subject line, and attach a photo of the damage/wrong item you received.
Can you refund to a different credit/debit card?
Unfortunately, we are not able to refund to a different credit/debit card. If you are requesting to return your order, the refund will be processed back to the original form of payment used to make the purchase.
Our customer service team is available M-F from 12-6pm PST.
Email us at firstname.lastname@example.org