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FAQ

HEALTH AND SAFETY

Who do your masks protect and how?

Our masks are designed for everyday wear, by everyday people. We use only high-density, 100% cotton to contain the smallest particles possible.

We now know that many people with Covid-19 are asymptomatic, which means that you may be able to infect others even when you feel fine. Wearing a mask when you’re outside your home reduces the possibility of unknowingly passing infection within your community. The degree to which face masks protect healthy people from becoming infected themselves is still being studied. 

Some essential workers whose jobs don’t expose them to Covid-19 patients don’t need medical-grade protective equipment. Our masks are designed for them, too. 

 

Should I wear a mask if I’m sick?

Definitely. Especially when you’re not feeling well, wearing a mask protects others when you breathe, speak, sneeze or cough. If you’re caring for yourself at home, you may also find that wearing a mask in combination with careful cleaning and handwashing reduces the need to immediately decontaminate every surface.

 

Are your masks FDA-approved personal protective equipment (PPE)?

No, our masks are designed for everyday wear, by everyday people in compliance with current CDC guidance. They aren’t substitutes for the surgical masks or N-95 respirators that must be reserved for the healthcare workers who rely on them.

 

Don’t healthcare workers need these masks?

The safety of healthcare workers absolutely depends on their access to personal protective equipment like N-95 respirators and surgical gloves, gowns and masks. Our masks aren’t medical grade, so you can use them knowing you’re not taking necessary tools from frontline heroes. 

 

How are you giving back?

We’re committed to our neighbors whose safety and wellness is threatened now more than ever. We donate a mask for every order, giving to frontline workers and non-profit organizations.

 

Where can I get filters for my masks?

You can find filters on eBay and Amazon or purchase cuttable filter paper at filti.com. Researchers are currently at work on identifying household materials to make your own filters, too. The most promising results have been obtained with HEPA furnace filters, vacuum cleaner bags, and stacked coffee filters. 

 

Can I use your masks without a filter?

Definitely. The current CDC recommendations do not include filters for face masks worn by healthy people outside healthcare settings.

 

SUPPLIERS AND MANUFACTURING

Where do your materials come from?

All our fabrics are high-quality, 100% cotton denims and chambrays sourced locally from our trusted Los Angeles-based fabric supplier.

 

Where are your masks manufactured?

All our masks are cut, sewn, packaged and shipped from within in our Los Angeles partner factory. 

 

What are working conditions like for your factory employees?

Nothing matters more to us than our team and our shared contributions to an ethical, sustainable garment industry that will thrive for years to come. All our employees receive a living wage for Los Angeles. 

To keep them safe during the pandemic, we’ve also established a number of practices and protocols following the guidance of the CDC and the Los Angeles Office of the Mayor. All sewing technicians work at least six feet apart and are provided protective masks. Additional sanitizing stations are located throughout our facility.   

 

SHIPPING AND RETURNS

What are my shipping options?

We currently ship to addresses in all 50 states, including P.O. boxes. Free USPS First Class Mail is offered on orders over $50. UPS Ground, 2 day, and 3 day options are now available at the cost calculated at check out. 

 

Can I make a return or exchange?

All masks are final sale. To ensure the safety of all our customers and to maintain safety compliance, we do not allow returns or exchanges because of the risk of COVID-19.

 

Can I cancel my order?

We are happy to accept any cancellations provided they are done before the shipping label has been printed. Please check your email to ensure you haven't received a shipping confirmation before requesting a cancellation. 

Refunds will be returned on your payment method used at time of purchase. This may take 5-7 business days to arrive.

 

PURCHASING

When does my card get charged?

Your credit card will be be charged when you place the order. Please look at the shipping windows at your time of purchase before placing the order. 

 

How am I charged during the Pre-Order process? 

You will be charged the full Price of the Products at the time of placing the Pre-Order.

 

CARE AND USE

How do I know your masks will fit me?

We only make one size of each mask because they really are one-size-fits-almost-all. If you’re especially concerned that you might be hard to fit, we recommend choosing the Sentry over the Ace—the adjustable cotton ties offer more customization.

 

Should I wash my mask(s) before first wear?

We recommend any & all new masks that are purchased should always be washed before first wear.

 

How many times can I wear your masks before washing them?

We recommend washing a mask after each day of use, so it’s best to get a few. 

 

How should I wash your masks?

Because our masks are made of 100% cotton or cotton/linen blends, they’re fully machine washable, giving you the safest, most complete clean. You can also hand wash and line dry if you prefer.

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